Telephone Systems

Master Tech plays a vital role in equipping businesses with communication solutions to connect with their customers, employees, and partners. Here are some key services you can introduce to cater to the different needs of your clients:

System Design and Planning:

Design a customized telephone system layout. This includes selecting the appropriate phone system type (traditional PBX, VoIP PBX, hosted VoIP), choosing the right number of phone lines or VoIP channels, and recommending compatible handsets or endpoints (desk phones, softphones, mobile apps) based on user needs. You’ll also plan for voicemail systems, auto attendants, and any call routing configurations.

Equipment Supply and Installation:

Procure the chosen telephone system components, handsets, and necessary cabling. Your team will then handle the professional installation of the entire system. This may involve setting up the phone system hardware, configuring network connections, and installing handsets or software for softphones.

System Configuration and Programming:

Configure the telephone system software. This involves setting up user extensions, voicemail greetings, auto attendant menus, call routing rules, and integrating features like call recording or video conferencing if applicable.

Employee Training and Support:

Train your client’s employees on using the new telephone system. This includes explaining basic call functionalities, voicemail access, using features like call forwarding or conferencing, and troubleshooting minor issues. Provide ongoing support for user management within the system and addressing any technical difficulties.

Maintenance and Support:

Offer ongoing maintenance plans to ensure the system’s continued functionality. This might include periodic system checkups, software updates, and prompt troubleshooting in case of malfunctions. Remote monitoring can be an added service for proactive issue identification.

Consultation and Needs Assessment:

Understand your client’s communication requirements. This involves evaluating their business size, call volume, and desired features (traditional phone lines, VoIP, video conferencing, call center functionality). Analyze their budget and recommend a suitable telephone system based on scalability, functionalities, and compatibility with existing infrastructure.

Additional Services:

Expand your service offerings to include:
- Unified Communications (UC): Offer UC solutions that integrate voice calling, video conferencing, instant messaging, and other collaboration tools into a single platform.
- Call Center Solutions: Provide advanced call center features like call queuing, skills-based routing, and call analytics for businesses with high call volume.
- Mobile Integration: Offer mobile app integration for employees to make and receive business calls, access voicemail, and utilize other features from their smartphones.
- Disaster Recovery Planning: Help clients develop disaster recovery plans to ensure their phone system remains operational in case of emergencies or outages.
- Security Solutions: Provide features like call encryption and user authentication to enhance the security of your client’s phone system.